1. Acceptance of Terms

By engaging Volume Consulting Pte. Ltd. ("Volume", "we", "us") for consulting services or by accessing this website, you ("Client", "you") agree to be bound by these Terms and Conditions in their entirety. If you do not accept these terms, you must cease use of our website and services immediately.

2. Scope of Services

Volume provides management consulting, strategy advisory, and related professional services as defined in each individually agreed Statement of Work ("SOW") or Engagement Letter. Services are subject to the specific deliverables, timelines, and fees outlined in the applicable SOW. These Terms govern all engagements unless expressly superseded by a separately executed Master Services Agreement.

3. Confidentiality

Both parties agree to maintain strict confidentiality with respect to all proprietary, commercially sensitive, or non-public information exchanged during an engagement. This obligation:

• Survives termination of the engagement for a period of five (5) years;
• Covers all formats — written, verbal, electronic, and visual;
• Does not apply to information that enters the public domain through no fault of the receiving party;
• Does not restrict disclosures required by applicable law or regulatory authority.

4. Intellectual Property

Upon full payment of all fees, Volume assigns to the Client all rights, title, and interest in bespoke deliverables specifically created for that Client. Volume retains ownership of all pre-existing methodologies, frameworks, tools, templates, and know-how ("Volume IP"), and grants the Client a non-exclusive, non-transferable licence to use such Volume IP solely for internal business purposes in connection with the relevant deliverables.

5. Fees and Payment

Fees are as specified in the SOW. Unless otherwise agreed:

• Invoices are payable within thirty (30) days of issuance;
• Late payments accrue interest at 1.5% per month;
• All fees are exclusive of applicable taxes (including GST);
• Out-of-pocket expenses pre-approved by the Client are reimbursable at cost.

6. Limitation of Liability

To the maximum extent permitted by law, Volume's total aggregate liability to the Client for any claim arising from an engagement shall not exceed the total fees paid by the Client for the specific engagement giving rise to the claim in the preceding three (3) months. Volume shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profit or loss of opportunity, howsoever arising.

7. Termination

Either party may terminate an engagement with thirty (30) days' written notice. The Client shall remain liable for fees earned and expenses incurred through the termination date. Volume may terminate immediately upon material breach by the Client that is not remedied within ten (10) business days of written notice.

8. Governing Law

These Terms and all engagements shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising shall first be subject to good-faith mediation under the Singapore Mediation Centre Rules, and failing resolution, shall be referred to arbitration under the Singapore International Arbitration Centre (SIAC) Rules.

9. Amendments

Volume reserves the right to amend these Terms at any time. Material changes will be communicated with reasonable advance notice. Continued engagement of Volume's services following such notice constitutes acceptance of the revised Terms.

10. Contact for Legal Matters

For questions regarding these Terms, please contact our Legal Team at: legal@volumeconsulting.com or write to us at 18 Robinson Road, #22-01, Singapore 048547.